CLIENT SERVICE
INQUIRIES
General Inquiries: info@mavn.com or 1 646 530 8698.
Sales Inquiries: sales@mavn.com.
Press Inquiries: press@mavn.com.
PAYMENT METHODS
We accept the following payment methods: Visa, Mastercard, and American Express. When you submit your order on www.SHOPMAVN.com , your information will be sent to a MAVN representative, who will contact you within 48 hours to confirm your order.
WARRANTY AND REPAIR POLICY
Client satisfaction is our chief concern at MAVN. We pride ourselves in the exquisite quality and craftsmanship of our products and all are fully guaranteed against defects in materials and workmanship.
We stand by our products, so it is our goal to honour all repairs that might arise. Timelines for repairs will vary depending upon the services required. However, bags are not indestructible so our guarantee does not cover any product damage that may result from normal wear and tear, airline mishandling, or misuse of the product. If you need a repair that is not related to a manufacturer’s defect, but would still like us to look at the product for a repair estimate, please feel free to contact us and we can work together to renew your MAVN piece back to its healthy condition.
Please take a moment to reference our care guidelines for maintaining your luxury product. These suggestions will help preserve the health and beauty of your MAVN piece, so it can last for years to come.
For repairs or questions on our product warranty, please feel free to contact us at: repairs@MAVN.com or 1 646 530 8698.
RETURN POLICY
RETURNS (Within 14 days; No returns on custom pieces)
MAVN stands behind the design and quality of each of our products. If for any reason you are not satisfied with your purchase, you may return it within 14 days of the merchandise receipt for full credit or exchange. The item must be returned in new and unused condition, and in its original packaging. We cannot accept any item for return or exchange which bears indication that it has been used.
FREE RETURN SHIPPING
Please contact us for any return and we will provide you with a prepaid shipping label and cover the shipping expense for the return of the product. We hope you are always satisfied with your MAVN products and to ensure this, we are happy to make the buying process as secure and easy as possible.
Note: We apologize but returns or exchanges are not accepted under any circumstance for custom ordered items. We work very closely with our clients for special orders and as such, these items are very individual and unique. We appreciate your understanding in this matter and will always remind you during the custom ordering process of this note.
SHIPPING
ORDER TRACKING
When your order has shipped we will email you with your UPS tracker #. You can log onto www.UPS.com and input the tracker number. You may also contact us at Shipping@MAVN.com with any question regarding your order.
Please be sure and reference your order number, name and address.
DOMESTIC ORDERS:
We ship orders via UPS ground unless otherwise specified. You may request UPS Next-day air or Second-day air during the check out process, additional charges will apply.
ALL ORDERS ARE SHIPPED WITH SIGNATURE REQUIRED IN ORDER TO PREVENT LOSS OF PRODUCTS.
INTERNATIONAL ORDERS:
SHOPMAVN.com ships internationally provided that UPS ships to that destination. All applicable duties and taxes for international orders must be paid by the customer, and will be billed by the delivering carrier or added to the shipping costs for the product.
For any questions regarding shipping for international orders, do not hesitate to contact us at: Shipping@MAVN.com.